General Terms & Conditions

Included in the price:



In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.

Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.


The concerted third party insurance covers the renter and authorized drivers against liability by amount of fifty million euros (50.000.000.- €).


Not included in the price and considered extras:


Insurance "Young driver" for drivers between 23-24 years old: €8/day

hiring is only allowed for groups A, B, C.


Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.


Not covered by insurance:

It is the resposibility of the renter the following cases of loss or damage:


Credit cards

We accept VISA, Mastercard, Eurocard, Maestro



24 hours, 365 days a year.


Fuel policy

The vehicle will be returned by the customer as empty as possible. No refunds of any kind will be made. 

The company gives as option the full / full tank. If it is not returned full, the gasoline consumed will be charged proportionally.

Rates may change without notice, depending on increases and / or decreases in fuel prices





Traffic Fines

TRIP CARS SL charges an administrative fee of 25 Euros (VAT included) to the client when we receive a traffic ticket. TRIP CARS SL is obliged by law to provide information of the rente to the authorities in case of a traffic fine.

This fee does not include the payment of the traffic fine; The customer must pay the authorities directly.


Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30.00 Euros (VAT included) penalty will apply.




Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty, Rent a car TRIP CARS SL will be forced to charge € 95 for special cleaning.


Cancellation policy

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply: - Between 96 and 72 h be paid 25% of the total agreed price. - Between 72 h and 48 h, 50% will be paid the agreed price. - Between 48 and 24 hours will be paid 75% of the total agreed price. - Less than 24 hours shall be paid 100% of the total agreed price.


Late return of the vehicle

If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated, and the customer will be responsible for payment of € 30.00 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.